Herbs N Blends – Return Policy

Because our products are homemade, personal‑care, and hygiene‑sensitive items, we follow a strict return policy.

1. Returns Not Accepted For:

• Used or opened products.
• Products damaged due to customer mishandling.
• Products with natural variations (color, texture, fragrance).
• Change of mind after purchase.

2. Returns Accepted Only If:

• Wrong product delivered.
• Product arrives damaged or leaked.
• The item is expired or defective at the time of delivery.

3. Return Window:

All valid return requests must be raised within 48 hours of delivery along with:

• Clear photos/videos of the product, packaging, and order label.
• Description of the issue.

Returns after 48 hours will not be accepted.

Herbs N Blends – Refund Policy

1. Refund Eligibility

Refunds are approved only when:

• The product is damaged upon arrival.
• The wrong item is delivered.
• The product is defective or expired at delivery.

2. Refund Process

• After reviewing your claim and evidence, we will notify you of approval or rejection.
• If approved, refunds will be processed within 7–10 business days to the original payment method.
• In cases where return pickup is required, the refund will be processed only after the product is received and inspected.

3. Non‑Refundable Situations

• No refund for delays caused by courier companies.
• No refund for opened, used, or tampered products.
• No refund for custom orders or personalized items.